Let’s face it: taking a reactive approach to operational issues gets frustrating. When something breaks down or stops working, you fix it. But in Enterprise Mobility Management (EMM), where business devices are mission critical, the impact of device downtime isn’t simple. It’s costly in many ways, meaning reactivity to issues isn’t good enough.
What organizations need now is a modern EMM solution that offers predictive diagnostics and can anticipate and prevent issues before they escalate. Spot trouble before it happens, keep devices running smoothly and minimize the impact of device downtime – all from a single interface.
Proactive device management fundamentally changes how your IT teams can manage mobile device fleets, and SOTI MobiControl XS is the solution you need to do this.
Identifying the Cost of Inaction
We know changing your operations to prioritize proactivity isn’t a simple task – it requires your organization to become solution-oriented and prioritize device performance and health. These changes often deter organizations, as they are labelled “too costly.”
However, for 93% of mid-sized and large enterprises, a single hour of unplanned downtime can result in potential losses of $300,000 or more. Similarly, 56% of businesses reported a significant impact on revenue due to technology downtime. As a result, the cost of inaction is actually too costly to ignore.
Furthermore, without proper insight into why your devices are failing, issues will continue to occur, costing your business in time, money and resources.
Instead, empower your organization to detect, diagnose and resolve issues before they impact operations with SOTI MobiControl XS.
SOTI MobiControl XS: Transforming Reactivity into Proactivity
SOTI MobiControl XS is an integrated solution that combines SOTI MobiControl, a leading modern Enterprise Mobility Management platform, with SOTI XSight, a diagnostic intelligence solution. This integration enhances your EMM by providing total visibility, advanced predictive diagnostics and support tools that help you proactively manage and troubleshoot your mobile device fleet.
Choosing SOTI MobiControl XS means extending your EMM solution to gain deeper insights and greater control over your devices. This solution makes proactive device management a breeze.
Explore two key features of SOTI MobiControl XS that can help you maximize the uptime and performance of your devices.
Reduce Manual Intervention with Signal Policies
A Signal Policy is an intelligent monitoring and automation engine that triggers automated responses based on real-time device signals such as status changes, location updates, or connectivity events. These policies enable proactive, consistent and scalable device management.
Instead of learning about a device issue after the fact – causing you to scramble to resolve it – be alerted the moment it happens and have automatic actions set in place to stop it from becoming a bigger issue with Signal Policies. This means there is no longer a need for someone to provide 24/7 administrative support.
There are so many examples of how this feature can support organizations like yours, including:
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Prevent Data Breaches: If a device is removed from the premises of your organization, you can configure it to trigger an alert, which tells the device to block access to apps which contain sensitive data. In this case, a potential data breach is easily prevented with the help of SOTI MobiControl XS.
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Keep Devices Updated: If a device OS version falls below the latest specified version, you can set up the latest software update to automatically deploy and notify the user when it’s finished. This ensures all devices are secure and maintain compliance without manual intervention.
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Minimize Device Downtime: If a device loses connectivity, that results in lost productivity. Configure your devices to move to a “Disconnected Devices” group after five minutes of lost connection. Your IT team will be notified, allowing them to resolve the issue and minimize downtime.
To learn about three new Signal Policies and how they offer greater proactive device management, check out this blog.
Gain Greater Visibility with Watchlist
Being told about a device issue after the fact is too late, especially when every second of downtime may mean lost revenue, frustrated workers or unhappy customers. You need an effective way to address problems before they grow into serious issues and negatively affect your business. Additionally, every business has unique needs, which means you need flexibility to measure the right parameters.
Watchlist watches your devices’ data, automatically notifying you when it meets your specific parameters. With the ability to customize what parameters are measured, and what thresholds make sense for you, organizations are empowered with the visibility they need to be successful.
Explore key examples of how Watchlist can support your business:
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Monitor Device Drops: It is common for business costs to skyrocket due to device damage and replacements as a result of drops. Watchlist can monitor how devices are being handled and know exactly when and where the device drops occurred, helping to improve handling procedures and control the environments the devices are used in.
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Data Usage: Cellular overcharges are easily incurred when businesses are unaware of cellular usage. Identifying data usage trends in Watchlist allows for insights into which devices and even which apps exceed your set parameters. Then, decisions can be made regarding deployment and resource allocation.
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Battery Status: Tracking unexpected spikes in battery usage helps you ensure device reliability and determine cost-efficient decisions. For example, replacing and maintaining battery charging schedules would reduce operational risk by preventing battery failures.
While businesses can respond to device issues, manual support must be requested, by which point the problem has already been felt, and resolution takes time. With Signal Policies and Watchlist, SOTI MobiControl XS empowers your business with proactive device management. As a result, issues can be addressed proactively, allowing IT Admins to focus on higher-value strategic initiatives that drive meaningful business impact.
Set your business up for success by prioritizing proactivity over reactivity – every time! For more information on SOTI MobiControl XS, reach out to us today.
SOTI SYNC 25 is the best place to explore the newest features of SOTI MobiControl XS! With expert-led product sessions, networking opportunities with global industry leaders and in-depth, hands-on training, you don’t want to miss out! Learn more or purchase your conference passes by visiting our website.
